Shipping policy

Shipping options and cost

Available destinations, delivery options and shipping charges are shown at checkout. Please check your country and delivery address before paying.

Lumo Forest

Standard U.S. shipping is included in the price of the Lumo Forest 6-Piece Jumping Spider Accessory Set. Delivery options for other products are shown at checkout.

Processing and delivery

Processing and carrier transit are separate stages. Timing varies by item and destination. For the current dispatch and delivery estimate to your address, please contact Lumo before ordering, especially if you need an item by a particular date.

Tracking information is provided after dispatch. Carrier, customs or weather delays can affect delivery.

Help with an order

For a delivery update or an address question, email contact@lumopetshop.com and include your order number. If you have already ordered, contact us for the delivery information that applies to your order.

If an item arrives damaged or incorrect, please include photos of the item and packaging so we can review the issue.

Returns and refunds

See our Returns & refunds policy for the return window, conditions and refund process. You can also use our contact form.