Product & Safety

1. Are the materials used in LumoPet products safe for sensitive exotic pets?

A: Absolutely. Every product we curate—from basking lamps to hiding caves—is made from non-toxic, pet-safe materials. We understand that exotic pets like reptiles and hedgehogs have sensitive respiratory systems, so we strictly avoid harmful resins and chemical coatings.
2. How do I know if a specific accessory fits my pet's species?

A: We provide detailed size guides and "Species Compatibility" tags on every product page. If you are unsure whether a hideout is suitable for an adult Bearded Dragon or a juvenile Gecko, please contact our expert team.
3. Do your heating and lighting products come with a safety guarantee?

A: Yes. All our electrical components (UVB lamps, heat mats, etc.) undergo rigorous testing for temperature stability to prevent overheating and ensure a consistent habitat environment.

Orders & Shipping

1. What if there is an issue with my order?

If something isn’t right with your order, simply reach out to us. Our support team will review the situation and help find the best solution.
2. Can I track my order in real-time?

Yes. Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey from our warehouse to your doorstep.
3. What if my glass items or bulbs arrive broken?


Don't worry. We use multi-layer protective packaging for fragile items. If any item arrives damaged, simply take a photo and contact us within 48 hours for a free replacement or full refund.
4. How can I get in touch with you?

You can contact our support team at:
📧 contact@lumopetshop.com

We typically respond within 24 business hours.