Contact information
Contact Us
Have a question about our enclosures, or need help with your order? Our team is here to help.
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Email: contact@lumopetshop.com (We typically respond within 24 hours on business days.)
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Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
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Wholesale Inquiries: If you are a pet store or breeder looking for bulk orders, please contact us directly at +852 53359210.
Quick Tip: If you are contacting us regarding a damaged item, please remember to attach photos of the product and the shipping label to your email so we can resolve it for you immediately.