Frequently Asked Questions
Orders & Shipping
Q: Do you offer free shipping?
A: Yes. All orders include free standard shipping. The price you see is the final price at checkout.
Q: How long does delivery take?
A: Orders usually arrive within 7–12 business days, depending on your location and local delivery conditions.
Q: Will I receive tracking information?
A: Yes. Once your order ships, you’ll receive an email with tracking details.
Products
Q: Are your products suitable for exotic pets?
A: Yes. Our products are selected for exotic and unconventional pets, with a focus on proper materials, functionality, and everyday care needs.
Q: How do I know if a product is right for my pet?
A: Each product page includes recommended pet types. If you’re unsure, feel free to contact us before ordering — we’re happy to help.
Returns, Refunds & Support
Q: What if there is an issue with my order?
A: If something isn’t right with your order, simply reach out to us. Our support team will review the situation and help find the best solution.
Q: Do you accept returns or refunds?
A: We handle returns and refunds on a case-by-case basis. Our goal is always to resolve issues fairly and efficiently for our customers.
Q: What if my item arrives damaged or incorrect?
A: Please contact us as soon as possible with your order details. We’ll take care of it promptly.
Contact Us
Q: How can I get in touch with you?
A: You can contact our support team at:
📧 contact@lumopetshop.com
We typically respond within 24 business hours.
Our Approach
We believe good service starts with clear communication.
If you have any questions or concerns, our team is here to help — one order at a time.
