Our Support

More Than Just Customer Service—We’re Your Habitat Partners

At LumoPetShop, we know that keeping exotic pets is a science, not just a hobby. Whether you are a first-time reptile owner or a seasoned enthusiast, you don't just need a product—you need the right advice.

Our support team isn't just trained in "order tracking"; they are passionate keepers who understand the nuances of heat gradients, humidity levels, and animal behavior.

How We Can Help You

• Product Technical Guidance: Not sure which UVB percentage is right for your chameleon? Our experts will guide you through the technical specs to ensure your pet’s safety.

• Habitat Setup Assistance: If you’re struggling with the installation of our lighting systems or decor, reach out. We’ll help you troubleshoot until your setup is perfect.

• Order & Logistics Support: From real-time tracking to handling fragile-item replacements, we ensure your shopping experience is as smooth as your pet’s scales.

Get in Touch

We aim to respond to all inquiries within 12–24 hours (usually much faster!).

• 📧 Email Us: contact@lumopetshop.com

  • For order-related issues, please include your Order Number (#LUMOXXXX) for faster service.
    

• 💬 Live Chat / Social Support:

  • Follow us on Instagram [@LumoPetShop] for quick tips and DM support.